Shipping & Returns Policy – MydiscountDB
Free Shipping & Easy Returns! Use Code DB5 for 5% OFF
Free Shipping & Easy Returns! Use Code DB5 for 5% OFF

Shipping & Returns Policy

SHIPPING

SHIPPING DURING COVID-19 - UPDATED NOVMBER 2020

DUE TO THE EXTRAORDINARY HIGH VOLUME OF PACKAGES BEING PROCESSED BY AU POST, DELIVERY TIMES ARE A LITTLE LONGER THAN NORMAL. My DiscountDB fulfills your order within 2 - 3 business days of receipt. Once your order leaves our warehouse, it is the responsibility of AU Post. My DiscountDB does not have control over AU Post delivery times. To track your order, please use the tracking number provided in the shipping email from us.

If you have questions about your package delivery please contact AU Post directly at: 1-866-607-6301

 

Estimated shipping times in Australia for AU Post, not including the 2- 3 business days required for fulfillment by My DiscountDB

Please note these are approx. shipping times provided by AU Post - the time will vary per postal code. To find the most accurate shipping time for your location please click here and enter the information required. 

Shipping Type Delivery Time  Cost
Free Insured 10-15 Days Free
Priority Insured 8-10 Days $37.99



RETURNS & EXCHANGES
  

Customer satisfaction is our first priority - we want you to love your My DiscountDB as much as we do. We inspect each and every item before it ships from our warehouse, and we will not send items that aren't in perfect condition. 

Please note: My DiscountDB  is not responsible for minor cosmetic damages, such as, but not limited to, scuffs or small dents, which can sometimes occur during shipping. We take every precaution while packing your items to ensure they arrive safely. Minor cosmetic damages due to rough shipping are rare, but can happen. If it does happen, please notify us immediately and send photos for us to review:  Info@mydiscountdb.com.

If you wish to return your item you must notify us within 7 days of receiving your shipment.

To return an item purchased online at www.mydiscountdb.com, we require:

  • Full name and order number, proof of purchase (such as your payment confirmation email).
  • The item must be un-used, and in the same condition that you received it..
  • Item MUST be returned in its original packaging. 
  • The customer is responsible for return shipping costs.

Once your item is received at our warehouse and inspected, our team will send you an email to notify you that we have received your returned item, and inform you if the refund was approved.

If the refund is approved, we will process the refund for the product, minus the shipping costs and a credit will automatically be applied to your credit card or original method of payment – within 3 to 5 business days. You will receive a refund notification by email.

Used products are not eligible for return or exchange.

Custom engraved and custom decal items are final sale.

Holiday Returns - We will honour online purchase gift returns until Jan. 15, 2021. Please keep your order receipt, the original packaging and product must be unused and in the same condition that it was received. All other return policies apply, as listed above.

EXCHANGES

If you wish to exchange your item you must notify us within 7 days of receiving your shipment, and exchanges are dependant on inventory availability.

To exchange an item purchased online at www.mydiscountdb.com, we require:

  • Full name and order number, proof of purchase (such as your payment confirmation email).
  • The item must be un-used, and in the same condition that you received it.
  • Item MUST be returned in its original packaging.
  • The customer is responsible for both return shipping costs and new item shipping costs.

NOTE: Items purchased at an authorized My DiscountDB dealer must be returned/exchanged at the same dealer where it was initially purchased. The dealer's return/exchange policy applies.

REPLACEMENTS

If there is an error, or the customer receives not what they had originally ordered, they may be able to replace their order for free.

To be eligible to receive a replacement, the customer has to notify us within 7 days from the time they received their product & show us proof of purchase.

We are not obliged to give a replacement if the customer enters their shipping information incorrectly. We encourage you to double check your address and personal information – before placing your order. In the worst-case scenario, we can change your shipping information, but you must notify us within 24 hours.

If you ordered the wrong product, our policy remains the same. You may cancel or change your order information, but you must notify us within 1 hour. Once a product has already been shipped, it cannot be changed, and the return/exchange policy applies.

If you have any other questions, please email us at:  Info@mydiscountdb.com